24×7 Roadside
Assistance.
Help is Always Nearby.

Flat tyre change, battery jump-start, minor on-spot repairs, key lockout help, and breakdown/accident towing to an authorized workshop.

Typical arrival windows:
• City/highway locations: 60–90 minutes
• Difficult or hilly terrain: 150 minutes
• Remote/hard-to-access areas: up to 210 minutes

Actual arrival time can be affected by traffic, weather, road closures, or other conditions outside our control.

Yes, up to 25 km from the breakdown/incident location. Beyond 25 km, distance charges apply as per prevailing rates.

Not for routine towing. For accident-related recovery, a Police Clearance Certificate is generally required before the vehicle can be moved.

Yes — RSA is linked to the vehicle, not the driver. Any authorized driver of that vehicle can request assistance (key-unlock and towing may require valid ID verification).

No. Each plan is tied to a specific vehicle registration number. A separate plan is needed for each vehicle.

Yes, RSA support is available round the clock across our serviceable locations nationwide.

You can still request service on a pay-per-use basis, subject to availability in your location.

If the driver is unlicensed, underage, intoxicated, involved in an unlawful act, or the vehicle is overloaded beyond permitted limits.

You can cancel anytime, though plans are non-refundable. Upgrades and vehicle-detail changes are allowed within 72 hours of purchase; downgrades are not permitted.

Call our support line, or raise a request through the FixorAssist app/WhatsApp with your location pin — our team dispatches the nearest available service partner.

If the issue falls outside your plan's coverage (e.g., a part replacement rather than an on-spot fix), you'll be informed of the applicable charge before any work is done.

Try reaching support via SMS or a shared location from someone nearby with network access. Where possible, keep our helpline number saved for quick access.

Yes, once a request is confirmed, live tracking of the assigned service partner is available through the app.

The vehicle will be towed to the nearest authorized workshop within your plan's coverage terms.

Yes, RSA coverage applies pan-India across our serviceable locations, not just your registered city.

This depends on your specific plan — check your plan document, as fuel-related assistance may be a separate add-on in some cases.

Your vehicle registration number, a valid driving license, and your RSA plan/subscription ID.

Each vehicle needs its own RSA plan; however, both plans can be managed from the same registered mobile number/account.

Accident-related towing follows the accidental recovery terms of your plan, which may have separate towing distance limits and documentation requirements compared to a routine breakdown.

This depends on the specific plan tier purchased — refer to your plan document for the exact number of free incidents included.

Yes, renewal can be done through the app/website or by contacting support before your current plan lapses.

Yes, RSA coverage isn't limited to highways or open roads — assistance can be requested from any location, including your home or a parking facility.

If the same issue recurs shortly after an on-spot fix, contact support — this is reviewed on a case-by-case basis as per plan terms.

There's no fixed monthly cap, but usage is governed by the total free-incident limit and pay-per-use terms of your plan.

No, RSA plans are tied to the specific vehicle's registration number and are not transferable to a different vehicle.

Raise a dispute with our support team along with your service request ID — it will be reviewed against your plan's terms.

Our network partners follow standard safety protocols; any grievance related to towing should be reported to support immediately for review.

Phone: +91 97177 58510
Email: admin@fixorassist.com
Support is also available via the FixorAssist app and WhatsApp.

Small fixable issues like loose connections, minor electrical faults, or adjustments that don't require spare parts or workshop equipment — anything beyond this is handled through towing.

A jump-start is provided free as part of RSA. If the battery itself needs replacement, that cost is borne by you, though our partner can assist with sourcing it.

RSA is linked to the vehicle's registered plan, so assistance can be availed as long as the vehicle itself is covered, regardless of who is driving (subject to valid license and ID).

RSA operates 24/7 — share your live location through the app or call our helpline, and the nearest available partner will be dispatched regardless of the hour.

Our technician will attempt a puncture repair on the spot. If no spare is available and the tyre can't be repaired, the vehicle may need to be towed for a replacement.

Extended waiting beyond a reasonable grace period may attract additional charges, similar to standard service norms — check your plan for specifics.

You can request a preferred authorized workshop; if it's outside our towing network or beyond the free-km limit, standard distance charges will apply.

Each valid breakdown is treated as a separate incident against your plan's free-incident allowance, unless it's clearly a repeat of an unresolved issue.

Assistance is attempted subject to safety conditions at the location; response may be delayed or limited during natural events like flooding, as these fall outside guaranteed TAT commitments.

Yes, as long as the vehicle itself has an active RSA plan registered against its registration number, ownership status doesn't affect eligibility.

Our team will coordinate towing to a safe location or authorized workshop; any applicable fines from local authorities remain the vehicle owner's responsibility.

Coverage depends on the specific plan purchased — commercial vehicle plans may have different terms than personal-vehicle plans, so check your plan document.

Key-unlock service requires a spare key to be available; if no spare exists, you'll need to arrange a locksmith or dealership support separately.

Yes, once your request is logged, an estimated arrival window is shared based on the nearest available service partner.

Report this to support immediately — a replacement partner will be dispatched on priority, and the delay will be reviewed against your service TAT.

No, RSA only addresses the immediate breakdown/mobility issue — it is not a repair or damage-assessment service for unrelated pre-existing damage.

RSA plans can generally be purchased anytime, not just at the time of vehicle purchase — check current eligibility with our support team.

Both currently offer free towing up to 25 km from the incident location; however, accidental towing may have additional documentation requirements like a Police Clearance Certificate.

Yes, a summary of the service provided — including nature of issue and action taken — is available through the app once the request is closed.

Our network partners are expected to follow safe towing protocols. Any damage during towing should be reported immediately to support for investigation and resolution.