THE RIGHT PART.
THE RIGHT
PERFORMANCE.

Yes. FixorAssist sources spare parts only from authorized, verified, and quality-checked vendors. Any part found to be non-genuine at the point of dispatch is the sole liability of the supplying vendor, and FixorAssist reserves the right to take corrective vendor action; however, FixorAssist does not guarantee compatibility issues arising from incorrect part selection by the customer.

FixorAssist supplies spare parts across major brands including Maruti Suzuki, Hyundai, Honda, Tata, Mahindra, Kia, MG, Toyota, Skoda, Volkswagen, and select premium brands. Availability may vary by location and part category.

Orders can be placed through the FixorAssist website, mobile app (where applicable), WhatsApp ordering assistant, or through your empanelled workshop/service advisor.

Vehicle registration number/VIN, part name or part number, quantity required, and delivery location. FixorAssist is not responsible for delays or incorrect dispatch resulting from inaccurate or incomplete information provided by the customer.

Delivery timelines vary by part availability and location, and are indicated at the time of order confirmation. Timelines communicated are estimates and not binding delivery guarantees, as they depend on vendor stock, logistics partners, and local conditions beyond FixorAssist's control.

Logistics/delivery charges, where applicable, are communicated transparently at checkout or on the order confirmation. FixorAssist reserves the right to revise logistics charges from time to time without prior notice, applicable prospectively.

FixorAssist will make reasonable efforts to keep the customer informed of any delay. However, FixorAssist shall not be liable for delays caused by vendor stock unavailability, force majeure events, transport disruptions, incorrect address details, or any other circumstance beyond its reasonable control.

Yes. Customers are required to inspect the part(s) for physical damage, correct part number, and quantity at the time of delivery. Claims for damage or shortage raised after acceptance of delivery without documented proof (photo/video at the time of receipt) may not be entertained.

Delivery address changes after dispatch may not be possible. Any request for redirection will be subject to feasibility and may attract additional logistics charges, at FixorAssist's sole discretion.

Orders may be cancelled only before the part has been dispatched from the vendor/warehouse. Once a part has been picked, packed, or dispatched, cancellation requests will not be accepted.

Cancellation requests must be raised through the same channel used for ordering (website/app/WhatsApp/workshop) along with the order reference number, prior to dispatch confirmation.

FixorAssist reserves the right to deduct applicable payment gateway charges, processing fees, or a nominal cancellation fee, where the cancellation request is raised after order processing has commenced.

Yes. FixorAssist reserves the right to cancel any order at its sole discretion, including but not limited to cases of part unavailability, pricing errors, suspected fraudulent activity, or inability to verify the customer/vehicle details, with a full refund of the amount paid for the cancelled item(s).

Special-order, imported, or vehicle-specific custom-sourced parts, once confirmed with the vendor, are non-cancellable, as FixorAssist commits to the sourcing cost with the vendor upon order confirmation.

Refunds are applicable in cases of: order cancellation prior to dispatch, part(s) confirmed non-deliverable by FixorAssist, verified transit damage reported within the stipulated inspection window, or a genuine part-mismatch error attributable to FixorAssist/vendor.

Returns/refunds for parts ordered incorrectly by the customer (wrong part number, wrong variant, or change of mind) are at FixorAssist's sole discretion and, where accepted, may be subject to a restocking fee, deduction of logistics costs already incurred, and the part being unused, uninstalled, and in original packaging.

Once a refund is approved, the amount will be credited to the original mode of payment within the standard timeline communicated at the time of approval. FixorAssist shall not be liable for delays caused by the customer's bank, payment gateway, or third-party payment processor.

Electrical/electronic components, once installed, opened from sealed packaging, or confirmed as special/custom-ordered, are non-refundable and non-returnable, except in case of a manufacturing defect verifiable at the vendor's discretion.

Customers must report damage/defects within the inspection window specified at delivery, with supporting evidence (photos/video/unboxing proof). Claims raised after this window, or without adequate proof, are not eligible for refund or replacement, at FixorAssist's sole discretion.

All refund, replacement, and warranty-related claims are assessed and adjudicated solely by FixorAssist/the concerned vendor, whose decision on eligibility, part condition, and claim validity shall be final and binding.

FixorAssist accepts payments through the modes listed at checkout (UPI, cards, net banking, or approved credit terms for empanelled workshops/partners).

Yes, a GST-compliant tax invoice is issued for every order in accordance with applicable law.

For any order-related queries, customers may reach out via the support channels listed on www.fixorassist.com. FixorAssist aims to respond within a reasonable timeframe but does not guarantee specific resolution times unless separately contracted (e.g., under a B2B SLA).