Frequently Asked Questions

FixorAssist Car RSA provides 24×7 emergency roadside support when your car breaks down or you face an unexpected problem on the road.

Our roadside assistance can help with flat tyres, dead batteries, fuel shortage, vehicle breakdowns, lockouts, towing and other eligible roadside emergencies.

Yes. FixorAssist provides roadside assistance 24 hours a day, 7 days a week, subject to service availability in your location.

Response time depends on your location, traffic and availability of the nearest service professional. In covered locations, FixorAssist generally aims for a response within approximately 30–45 minutes.

Yes. Battery jump-start assistance is available for eligible roadside breakdown situations.

Yes. Tyre assistance is available for eligible vehicles. If the tyre cannot be repaired or replaced safely at the location, towing may be recommended.

FixorAssist can arrange fuel delivery assistance where available. Applicable fuel and service charges may apply.

Yes. Towing assistance is available for eligible breakdowns. The towing distance depends on your RSA plan or applicable service terms.

Yes. Lockout assistance may be arranged where the service is available and the vehicle can be safely accessed without causing damage.

No. Customers may be able to request individual roadside assistance without membership. Membership plans provide additional benefits and included services according to the selected plan.

Where tracking is available, you can receive service updates and track the assigned assistance professional through the FixorAssist platform.

Depending on the service, payment may be made through available digital payment methods or cash, subject to the applicable service terms.

FixorAssist Bike RSA provides 24×7 roadside assistance for two-wheelers when you experience a breakdown or emergency while riding.

Services can include flat-tyre assistance, battery assistance, fuel delivery, breakdown support, key lockout assistance and towing, depending on the selected plan and service availability.

Yes. FixorAssist provides 24×7 roadside assistance for eligible bike emergencies.

Yes. You can request roadside assistance when your bike fails to start. A suitable technician will be assigned based on the nature of the problem and availability.

Yes. Towing assistance is available for eligible breakdown situations according to your membership/service terms.

FixorAssist can arrange fuel assistance where available. Fuel and applicable service charges may apply.

Yes. Flat-tyre/puncture assistance is available for eligible bikes and locations.

FixorAssist is designed to provide Pan-India assistance through its network, subject to coverage and availability at your location.

You can request assistance through the available FixorAssist service channels by providing your vehicle details, current location and the nature of the emergency.

The response time depends on location, traffic, weather and technician availability. In covered areas, FixorAssist generally targets approximately 30–45 minutes.

Yes, subject to the applicable membership eligibility and terms.

An annual membership can reduce the need to pay separately for eligible roadside assistance events and provides access to benefits included in your selected plan.

FixorAssist provides a range of vehicle maintenance and repair services, including periodic servicing, oil and filter replacement, brake checks, tyre and wheel care, AC service, diagnostics and general vehicle inspection.

Regular servicing helps maintain vehicle performance, identify potential problems early, improve reliability and potentially reduce expensive repairs in the future.

Service intervals depend on the vehicle manufacturer, model, age, mileage and driving conditions. Always follow the manufacturer's recommended maintenance schedule.

Where replacement parts are required, FixorAssist aims to provide genuine or appropriate quality parts according to the vehicle and selected service.

Yes. Oil and filter replacement is one of the regular maintenance services offered.

Yes. Brake inspection and related maintenance can be arranged depending on your vehicle's requirements.

Yes. Car AC inspection and service are available as part of the vehicle-care offering, subject to service availability.

Yes. Diagnostic services can help identify potential mechanical or electronic issues and determine the appropriate repair.

Yes. Tyre and wheel-related inspection and maintenance are part of the vehicle-care offering.

FixorAssist is designed to support a wide range of vehicle makes and models. Specific service availability depends on the vehicle and location.

The vehicle should be inspected before additional work is recommended. Customers should be informed about required work and applicable costs before proceeding.

Yes, where online booking is available, you can provide your vehicle and service details to initiate a service request.

FixorAssist provides a range of vehicle components, including engine parts, brake components, filters, suspension parts, electrical components and body parts.

FixorAssist focuses on sourcing genuine/OEM-quality parts from trusted and verified sources. Availability depends on the specific vehicle and part.

Provide your vehicle make, model, variant, year and required part details. FixorAssist can help identify the appropriate component.

Correct-quality parts are designed to provide proper fitment, performance, reliability and compatibility with your vehicle.

Yes. Vehicle details and the nature of the requirement can be used to help identify the appropriate part.

Where the service is available, FixorAssist can coordinate parts supply and installation through its service network.

Warranty coverage depends on the specific part, manufacturer and applicable terms. The applicable warranty should be confirmed before purchase.

Delivery time depends on part availability, location, supplier and logistics.

FixorAssist can check availability based on your vehicle details and the required component.

Return or replacement eligibility depends on the part, condition, supplier policy and applicable terms.

Vehicle inspection is a systematic examination of a vehicle to assess its condition and identify visible, mechanical or functional issues.

A pre-purchase inspection can help identify potential problems and give you better information before making a purchase decision.

Depending on the inspection package, checks may cover the exterior, interior, tyres, brakes, engine-related components, electrical systems and other important vehicle areas.

Yes. A pre-purchase vehicle inspection can help you understand the vehicle's current condition before buying.

Yes. An inspection can also be useful for an existing vehicle when you want to understand its condition or identify potential maintenance requirements.

No. An inspection represents the condition observed during the inspection. It cannot guarantee that every current or future problem will be detected.

Yes. The inspection findings can help identify areas that may require further diagnosis, maintenance or repair.

For certain FixorAssist warranty products, inspection may be required before the warranty becomes active.

Inspection time varies depending on the vehicle, inspection package and condition of the vehicle.

Where included in the selected inspection package, customers can receive inspection findings/report details.

FixorAssist Extended Warranty provides additional protection for eligible vehicle components after the manufacturer's warranty period, subject to the selected plan's terms and conditions.

Coverage depends on the selected warranty plan. Available protection may include specified engine, transmission and other eligible components.

FixorAssist offers warranty options such as 6-month and 12-month coverage, depending on eligibility and the selected plan.

For applicable FixorAssist warranty plans, a vehicle inspection is required before activation.

Eligibility depends on the vehicle's age, mileage, condition and the specific warranty product.

Generally, routine maintenance and normal wear-and-tear items are not automatically covered. Coverage depends on the specific warranty terms.

Accidental damage is generally subject to exclusions unless specifically covered by the selected product.

Warranty claims are subject to the applicable network, authorization and claim procedures. Customers should follow FixorAssist's warranty process before repairs.

Contact FixorAssist and provide the required vehicle and warranty details. The claim will be assessed according to the applicable terms and conditions.

No. Only components specifically listed as covered under the selected warranty plan are eligible.

The vehicle/component may be inspected and the claim assessed before authorization, depending on the circumstances and warranty terms.

An extended warranty can help reduce the financial impact of certain unexpected mechanical failures after the manufacturer's warranty period, subject to coverage limits and exclusions.

FixorAssist is an automotive assistance platform providing roadside assistance, vehicle servicing, inspections, genuine spare parts and extended warranty solutions.

FixorAssist is designed to provide services through a Pan-India network. Actual availability depends on your location and the specific service.

Roadside assistance is designed to operate 24×7. Other services such as workshops, inspections and parts may follow their respective operating/service schedules.

You can use the available FixorAssist emergency assistance channels and provide your vehicle details, location and the nature of the problem.

App availability depends on the service and current FixorAssist platform. Customers can use the available booking and assistance channels.

Yes. FixorAssist operates through a network of service professionals and automotive partners to deliver services in different locations.

FixorAssist aims to work with verified and qualified service professionals and partners.

Yes. FixorAssist provides separate automotive solutions for cars and two-wheelers, subject to the applicable service and membership terms.

Yes. Customers can use different FixorAssist offerings depending on their vehicle requirements—for example, RSA, service, spare parts, inspection and warranty.

FixorAssist promotes transparent pricing. However, additional charges may apply for services, parts, fuel, additional towing distance or work outside the included benefits. The applicable price should be confirmed before service.