A brand of Fixorauto Private Limited
Applicable to: Roadside Assistance (RSA) • Service & Maintenance • Extended Warranty Sale • Car & Bike Spare Parts Supply
Effective Date: 13 August 2026 | Last Updated: 13 August 2026
This Privacy Policy (“Policy”) describes how Fixorauto Private Limited (CIN: U45200DL2025PTC457074), operating under the brand name “FixorAssist”, with its registered office at B24, Okhla Main Market, Delhi – 110025 (“FixorAssist”, “we”, “us”, or “our”), collects, uses, stores, discloses, and protects personal information of users (“you”, “your”, or “Customer”) who access our website (www.fixorassist.com), mobile applications, WhatsApp/chatbot channels, call centre, or any of our Pan-India multi-vertical automotive services (collectively, the “Services”).
This Policy specifically covers the following FixorAssist service verticals: (a) Roadside Assistance (RSA), (b) Service & Maintenance, (c) Extended Warranty Sale, and (d) Car & Bike Spare Parts Supply. It should be read together with our Terms of Use. By accessing or using any FixorAssist Service, you consent to the collection and processing of your personal data as described in this Policy.
This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and rules made thereunder, as applicable in India.
This Policy applies to personal data collected through:
When you raise a breakdown request, we collect your live location, vehicle details, and issue description to dispatch the nearest towing/service partner. Your mobile number and location may be shared with the assigned RSA partner solely to enable pickup and response coordination. Call recordings with our RSA helpline may be retained for quality and dispute-resolution purposes.
When you book a service at a FixorAssist network workshop, we share your booking details, vehicle history (where available), and contact information with the assigned workshop to enable job-card creation, estimate approval, and service completion. Photos/videos of your vehicle taken during inspection or repair may be stored to document work performed and for warranty/claim reference.
For extended warranty products, we collect vehicle age, odometer reading, prior service history, and PDI (Pre-Delivery Inspection) records to assess eligibility and pricing. Policy and claims data (including repair invoices and part failure details) are processed to administer coverage and settle claims, and may be shared with our underwriting/insurance partners strictly for that purpose.
For spare parts orders, we collect vehicle make/model/VIN to identify compatible parts, along with delivery address and payment details to fulfil the order. Where orders are routed through our marketplace network, vendor-facing systems receive only the information necessary to quote, invoice, and dispatch the part (see “Identity Vault” principles in Section 6).
We do not sell your personal data. We may share information with:
Where vendor-facing marketplace systems are used for spare parts sourcing, we follow a blind-marketplace approach that limits direct exposure of customer identity to unrelated third-party vendors beyond what is operationally necessary.
We store personal data on secure servers located in India (or with cloud infrastructure providers offering equivalent safeguards) and implement reasonable security practices, including encryption in transit, access controls, and role-based permissions, to protect data against unauthorised access, alteration, disclosure, or destruction. Payment card data is handled exclusively by our PCI-DSS compliant payment gateway partners.
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal data for as long as necessary to provide the Services, fulfil the purposes described in this Policy, and comply with legal, accounting, or reporting obligations. Warranty and claims records are typically retained for the duration of the coverage period plus the applicable statutory limitation period. Call recordings and chat logs are generally retained for a limited period for quality assurance and grievance-redressal purposes, after which they are securely deleted or anonymised.
Our website and app use cookies, SDKs, and similar technologies to remember your preferences, keep you logged in, understand usage patterns, and improve performance. You can control cookies through your browser settings; disabling cookies may limit certain features of our Services.
Subject to applicable law, you have the right to:
Withdrawing consent or requesting deletion of certain data may affect our ability to provide RSA, warranty, service, or spare-parts fulfilment to you.
Our Services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the DPDP Act, 2023, the contact details of the Grievance Officer are as follows:
Entity: Fixorauto Private Limited (FixorAssist)
Registered Office: B24, Okhla Main Market, Delhi – 110025, India
Website: www.fixorassist.com
For any privacy-related queries, complaints, or requests to exercise your rights under this Policy, please write to us through the “Contact Us” section on www.fixorassist.com. We will endeavour to acknowledge and resolve grievances within the timelines prescribed under applicable law.
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or the addition of new FixorAssist verticals. The “Last Updated” date at the top of this Policy indicates when it was last revised. Material changes will be notified through our website or app. Your continued use of the Services after such changes constitutes acceptance of the updated Policy.
This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Delhi, India.
